Delivery & Returns

Holistic Land is a platform. Everything you buy here is sold and sent by the independent shop named on the product, so that shop handles your delivery and any return. We're here if you need help.

Delivery

Charges. Each shop sets its own delivery charges. You'll see them at checkout before you pay.

Buying from more than one shop. Each shop charges its own delivery and sends its own parcel, so your order may arrive in more than one delivery. Checkout shows the delivery charge for each shop.

Free delivery. Most shops deliver for free when you spend £50 or more with that shop in one order. Some shops set a different amount, or don't offer free delivery. Checkout shows £0 delivery for any shop where you qualify.

Where shops deliver. Each shop chooses the countries it delivers to. If a shop doesn't deliver to your address, checkout tells you before you pay, and you can remove those items or change the delivery address.

When it arrives. Each shop sends its own items, so delivery times depend on the shop and where you are. We'll email you when a shop sends your items.

Event tickets have no delivery charge.

Changing your mind

You can cancel most orders within 14 days of the day you receive your items, without giving a reason. After telling the shop, you have a further 14 days to send the items back. Unless the shop says otherwise, you pay the return postage.

Once the shop receives the items, or you show proof that you've sent them, you'll be refunded within 14 days. This includes the standard delivery charge you paid for them.

Some things can't be returned just because you've changed your mind:

• items personalised or made to your specification
• items sealed for health or hygiene reasons, such as skincare, oils and supplements, once the seal is broken
• perishable goods
• tickets for an event on a specific date

Faulty, damaged or wrong items

If something arrives faulty, damaged, not as described, or isn't what you ordered, tell the shop. Within 30 days of receiving it you're entitled to a full refund. After that, you're entitled to a repair or a replacement, or a refund if that doesn't work. The shop pays the cost of returning faulty or wrong items.

If your order hasn't arrived after the shop has marked it as sent, report it as "Not delivered" using the returns form.

These rights come from UK consumer law and apply to every shop on Holistic Land. Nothing on this page takes them away.

How to start a return

• If you have an account: sign in and start a return (My Account → Returns → New return).
• If you checked out as a guest: go to guest returns and enter your order number and email address.

Choose the order, the shop and the items, then say what you'd like: a refund, a replacement, to cancel items that haven't been sent yet, or to report an item that hasn't arrived. Give a reason, and add photos if something is damaged. The shop will reply with the next steps, including where to send the items. You can also message the shop from your order page.

You can start a return for a change of mind for 30 days after the shop sends your items, and report a faulty, damaged or wrong item for 90 days after it was sent. Event tickets can't be returned because you've changed your mind; if an event is cancelled or changed, message the organiser. If your order isn't listed, or it's been longer than that, message the shop from your order page or contact us.

Refunds

Refunds go back to the payment method you used. Your bank may take a few working days to show the money.

Need help?

If a shop hasn't replied, or you're not happy with its answer, contact us or email hello@holistic.land and we'll help.

Holistic Land is run by Holistic Wellness Group Ltd, Suite A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE.